This Refund Policy applies to credit purchases made on Hookly (hookly.studio), operated by Ethena Ltd. Payments are processed by our Merchant of Record, Paddle.com, who can also assist with any refund.
Hookly credits are a digital product that lets you generate content instantly. Because credits can be used the moment they are added to your account, the following applies.
If you have not used any of the credits from a purchase, you may request a full refund of that purchase within 14 days. If you have used part of a credit pack, we may refund the unused portion at our discretion.
Credits that have already been spent on generations are non-refundable, as the service has been delivered.
You are never charged for a generation that fails. If an image generation does not complete, no credits are deducted, so there is nothing to refund in that case.
Email support@hookly.studio with the email address used for the purchase and your order details, and we'll help. You can also contact Paddle directly, as they handle billing and can process approved refunds.
Nothing in this policy affects your statutory rights. Note that, for digital content supplied immediately, your statutory right to a 14-day "cooling off" cancellation ends once you begin using the content (i.e. once you spend credits), which you acknowledge at purchase.